Return Policy

We value your satisfaction and strive to provide the best possible shopping experience. If, for any reason, you are not completely happy with your order, we offer a straightforward return policy to make the process as smooth as possible. Please read the following guidelines for returning or exchanging items:

1. Eligibility for Returns and Exchanges:

– Items must be returned within 14 days of the order date.

– The return must be accompanied by a valid sales receipt.

– All returns must be in the same condition as when received, with the original packaging and tags intact.

– Used merchandise will not be accepted for a refund or exchange unless it is defective.

2. Conditions to Apply for a Change or Return:

– We cannot accept refund requests after the 14-day window has elapsed.

– The customer is responsible for covering the return shipping costs.

– Refunds will only be issued to the original payment method used for the purchase.

– The refund process will commence after we receive the returned product.

– Items that are damaged, dirty, altered, or not in their original packaging will not be accepted for return.

3. Refund Process:

After we have received the returned item and assessed its condition, a refund will be processed to the original payment method.

HOW TO MAKE A RETURN/EXCHANGE:

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at contact@awoodpen.com and provide your order details.

2. Our customer service representatives will guide you through the return process and provide you with further instructions.

3. Ensure the item is securely packed with its original packaging and tags before shipping it back to us.

Please note that failure to adhere to the return policy guidelines may result in delays or denial of your refund or exchange request. We recommend carefully inspecting the product before initiating a return to ensure it meets the eligibility criteria.

If you have any further questions or concerns regarding our return policy, feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free. Thank you for choosing us as your preferred destination for all your pen needs!