Frequently Asked Questions

1. What sets Awood pens apart from others on the market?

At Awood we pride ourselves on crafting pens that combine innovative design, exceptional quality, and optimal functionality. Awood pens are meticulously engineered to provide a smooth writing experience, using high-quality materials that ensure durability and comfort.

2. Can I purchase Awood pens in bulk for corporate gifts or events?

Yes, we offer bulk purchasing options for corporate orders and events. Our dedicated team can assist you in selecting the right pens and customization options to align with your branding and needs. Please reach out to our customer service for more information on bulk orders.

3. Are left-handed users considered in the design of your pens?

Absolutely. We understand the importance of catering to both left-handed and right-handed users. Our pen designs take ergonomics into account to ensure a comfortable writing experience for everyone.

4. What is the warranty on your pens?

We stand behind the quality of our products. Most of our pens come with a standard 1-year warranty against manufacturing defects. If you encounter any issues with your pen, please contact our customer service, and we’ll be happy to assist you.

5. Can I return or exchange a pen if I’m not satisfied with it?

Yes, we have a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return the pen within 14 days of receiving it for a full refund or exchange.

6. Do you offer custom engraving for your pens?

Yes, we offer custom engraving on select pen models. Personalized engravings make our pens great gifts for special occasions or corporate giveaways.

7. How can I clean and maintain my Awood pen?

Cleaning and maintaining your pen is easy. Simply use a soft cloth to wipe the exterior of the pen.

8. Where can I purchase Awood pens?

Awood pens are available for purchase on our official website at awoodpen.com. You can also find our products at authorized Luxe stores.

9. Are there any special care instructions for fountain pens?

Fountain pens require a bit of extra care to ensure optimal performance. Make sure to clean the nib periodically using warm water and avoid using abrasive cleaning agents. If you’re not using the pen for an extended period, it’s recommended to flush the pen with clean water to prevent ink from drying inside the nib.

10. Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping fees and delivery times may vary depending on your location. Please enter your shipping address during checkout to see the available options for your country.

11. Can I cancel or modify my order after it’s been placed?

We aim to process orders quickly to ensure timely delivery. If you need to cancel or change your order, please contact our customer service as soon as possible. While we cannot guarantee changes after an order is placed, we’ll do our best to assist you.

12. Are Awood pens suitable for professional use?

Absolutely. Our pens are crafted with attention to detail and are perfect for various professional settings. Whether you’re in the office, at meetings, or working remotely, our pens offer both style and functionality to enhance your professional image.

13. How do I choose the right pen for my needs?

Selecting the right pen depends on your preferences and intended use. Consider factors such as pen type (ballpoint, rollerball, fountain), grip comfort, ink color, and style. Our product descriptions provide detailed information to help you make an informed choice.

14. How can I stay updated on new pen releases and promotions?

To stay in the loop about our latest pen releases, promotions, and special offers, sign up for our newsletter on our website. You can also follow us on social media platforms like Instagram, and Facebook, for regular updates.

If you have any more questions or need further assistance, don’t hesitate to contact our friendly customer support team at contact@awoodpen.com or +374 98006868. 

We’re here to provide you with the best pen experience possible!